Cancellation and Refund Policy

Overview

We strive to ensure that our customers are satisfied with their purchases. However, we understand that there may be occasions when you may need to cancel your order or request a refund. This Cancellation and Refund Policy outlines the terms and conditions under which cancellations and refunds will be processed.

Cancellation Policy

  • Order Cancellation Before Download:

    • You may cancel your order at any time before the ebook is downloaded. To cancel your order, please contact our customer support .
    • Once the cancellation request is received, we will process it within 1-2 business days. If the cancellation is successful, a full refund will be issued to the original payment method.

  • Order Cancellation After Download:

    • Unfortunately, once the ebook has been downloaded, the order cannot be canceled and is non-refundable. Please ensure that you review your order carefully before completing the purchase

    • Refund Policy

  • Refund Eligibility:

    • Refunds will only be provided in the following cases:
      • The ebook was not received or downloaded due to technical issues on our platform.
      • The ebook file is corrupted or unreadable, and we are unable to provide a replacement.
      • The content of the ebook is significantly different from what was described on our website.

  • Refund Process:

    • To request a refund, please contact us within 14 days of purchase. Include your order number, the issue you are experiencing, and any relevant details.
    • We will review your request and respond within 3-5 business days. If the refund is approved, it will be processed to the original payment method within 7-10 business days.

    • Exceptions

    Non-Refundable Situations:
    • Purchases made using promotional codes or discounts are non-refundable.
    • Refunds will not be issued for ebooks that have been successfully downloaded, except in the cases outlined above.